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Frequently Asked Questions

Question 2: "I've installed QuickTime 7, but I only see a 'Q' where the video should be. What should I do?"

If you've installed the latest version of QuickTime, but you see only the QuickTime 'Q' logo in place of our UNITE Streaming QuickTime Test Video, you may be behind a firewall. Firewalls can sometimes block the special ports used for streaming video (which include TCP/UDP port 554, TCP/UDP port 7070, and UDP ports 6970-6999).

QuickTime can sometimes allow users to bypass these ports and still stream video through firewalls. See the instructions below:

1. Open the QuickTime Preferences window:
   Windows: go through the Control Panel, or go through the QuickTime Player
   (Edit menu --> Preferences --> QuickTime Preferences).
   Macintosh: go through System Preferences, or through the QuickTime Player
   (QuickTime Player menu --> QuickTime Preferences).
   
   
2. Click the far-right tab labeled "Advanced." Change the Transport Setup drop-down menu to "Custom" which should open a "Streaming Transport" window.
   
   
3. In this window, change the Transport Protocol option to "HTTP" and make sure the Port setting is "80".
   
   
4. Click "OK" to save your settings in that window, and on Windows machines, click "OK" again to save your settings in the QuickTime Preferences window.
   
   
5. Try re-loading our UNITE Streaming QuickTime Test Video to see if these changes worked.

(NOTE: Streaming performance is optimized for the streaming-specific ports mentioned above, and may suffer slightly on HTTP port 80 connections.)

If you continue to experience trouble, you may be behind a more restrictive firewall. Ask your network administrator if it's possible to stream video at your location and please Submit a Trouble Report.

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