Frequently Asked Questions

Question 3: "My video display becomes garbled sometimes, or "freezes." What should I do?"

General network congestion may temporarily impact the quality of the streaming video. QuickTime can usually recover within a few seconds, but for prolonged trouble, you can also try refreshing the video page.

A sustainable high-speed Internet connection (256 Kbps minimum, 768 Kbps preferred) is required to view the streaming video. Slower speeds or inconsistent connections (i.e. wireless) may encounter problems with streaming.

Not sure of your connection speed (bandwidth)? Try our Bandwidth Tester ,
or consult your Internet provider or network administrator.

If you have further questions, please Submit a Trouble Report.

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