Frequently Asked Questions

Please check the system hardware, software and Internet connection requirements first.  If everything with your computer and connection meet or exceed those requirements, we find that most common troubleshooting issues are resolved here:

1. "I get a blank box or nothing at all when video should be playing. What should I do?"  see answer
   
   
2. "I've installed QuickTime 7, but the video still won't play. What should I do?"  see answer
   
   
3. "My video display becomes garbled sometimes, or "freezes." What should I do?" see answer
   
   
4. "I just registered for class, but my access to the streaming video doesn't work. What should I do?" see answer

Question not answered above? Submit a Trouble Report