Frequently Asked Question

3.  My video display becomes garbled sometimes, or "freezes." What should I do?"

General network congestion may temporarily impact the quality of the streaming video. QuickTime can usually recover within a few seconds, but for prolonged trouble, you can also try refreshing the video page. Users on a school or work network may also want to try changing their QuickTime port settings as described in our FAQ question #2 to optimize delivery.

A sustainable high-speed Internet connection (768 Kbps minimum) is required to view the streaming video. Slower speeds or inconsistent connections (i.e. wireless) may encounter problems with streaming.

Not sure of your connection speed (bandwidth)? Try our Bandwidth Tester , or consult your Internet provider or network administrator.

Off-campus UNITE students who experience problems with streaming are advised to take advantage of our new downloadable podcasts. Once they are fully downloaded to your computer, you can view them anytime, at full quality, without regard for your internet connection.

If you have further questions, please Submit a Trouble Report.

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