Frequently Asked Question
3. My video display becomes garbled sometimes, or "freezes." What should I do?"
General network congestion may temporarily impact the quality of the streaming video. QuickTime can usually recover within a few seconds, but for prolonged trouble, you can also try refreshing the video page.
Other potential solutions:
- If your computer is on a wireless connection, try a wired connection instead. The speed of wireless connections can fluctuate too much for smooth streaming video.
- Disable the QuickTime "Instant On" option to increase the video buffer. To do this:
- Open the QuickTime Preferences window:
Windows: go through the Control Panel, or go through the QuickTime Player
(Edit menu --> Preferences --> QuickTime Preferences).
Macintosh: go through System Preferences, or through the QuickTime Player
(QuickTime Player menu --> QuickTime Preferences).
- Click on the tab labeled "Streaming."
- Uncheck the box next to the "Instant On" option.
- Click "OK" to save your settings in the QuickTime Preferences window.
- Restart your web browser for the changes to take effect.
- Users on a school or work network may also want to try changing their QuickTime port settings as described in our FAQ question #2 to optimize delivery.
A sustainable high-speed Internet connection (768 Kbps minimum) is required to view the streaming video. Slower speeds or inconsistent connections (i.e. wireless) may encounter problems with streaming.
Not sure of your connection speed (bandwidth)? Try our Bandwidth Tester  , or consult your Internet provider or network administrator.
Off-campus UNITE-registered students who experience problems with streaming are advised to take advantage of our downloadable podcasts. Once they are fully downloaded to your computer, you can view them anytime, at full quality, without regard for your internet connection.
If you have further questions, please Submit a Trouble Report.
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